Shipping Policy
Thank you for shopping with LUEN.
Shipping Time
Our estimated shipping time is 7–12 days.
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, public holidays, severe weather, high order volumes, or circumstances outside our reasonable control.
Tracking
When tracking is available, customers will receive or be able to access tracking information for their order.
Tracking information may take some time to update after shipment.
Incorrect Address
Customers are responsible for entering complete and accurate shipping information during checkout.
If you notice an error in your address, contact support@luen.store as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Delayed or Missing Orders
If your order has not arrived within the expected timeframe, check your tracking information.
If you still need assistance, contact:
Please include your order number.
Damaged Deliveries
If your order arrives damaged, please keep the product and packaging and contact us with your order number and clear photographs or video of the damage.
International Orders
International orders may be subject to customs procedures, import taxes, duties, or other charges depending on the destination.
Any such charges will be handled as disclosed at checkout or as required by applicable law.
Questions
For shipping assistance: