Terms of Service
These Terms govern your use of the LUEN website and your purchases from our store.
By using our website or placing an order, you agree to these Terms.
Products
We make reasonable efforts to ensure product descriptions, images, pricing, and other information are accurate.
Packaging and product appearance may occasionally vary.
Orders
We reserve the right, where legally permitted, to refuse or cancel an order for legitimate reasons including payment issues, suspected fraud, pricing errors, product availability, or shipping restrictions.
If we cancel an order after payment has been collected, the applicable amount will be refunded.
Pricing
Prices and promotions may change before an order is placed.
The price shown during checkout is the applicable purchase price, subject to correction of obvious errors and applicable law.
Shipping
Estimated shipping time is 7–12 days.
Please see our Shipping Policy for additional information.
Returns & Refunds
LUEN offers a 30-day guarantee subject to our Return & Refund Policy and applicable consumer law.
Product Use
Customers should follow all product instructions, precautions, and warnings.
Information on our website is provided for general informational purposes and is not intended to replace professional medical advice, diagnosis, or treatment.
Individual experiences with cosmetic or personal-care products may vary.
Intellectual Property
LUEN branding, logos, original photographs, graphics, website content, and other original materials belonging to LUEN may be protected by intellectual-property laws.
Unauthorized commercial reproduction or use is prohibited except where permitted by law.
Liability
To the maximum extent permitted by law, LUEN is not responsible for indirect or unforeseeable losses or circumstances outside our reasonable control.
Nothing in these Terms limits rights or liabilities that cannot legally be excluded.
Governing Law
These Terms are subject to the laws of [COUNTRY/JURISDICTION], while preserving any mandatory consumer protections that apply to the customer.
Contact
Questions about these Terms can be sent to: